We value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how Miracle Air collects, uses, stores, and protects your information.
Information We Collect
When you book a flight or use our website, we may collect:
- Name, contact details, and nationality
- Passport or ID details
- Travel preferences and route history
- Payment or invoice information
- Email communications and feedback
- Website usage data (via cookies and analytics tools)
How We Use Your Information
- To process your flight bookings and travel arrangements
- To send you booking confirmations and updates
- To provide flight briefing and operational notifications
- For customer service follow-up and feedback
- For internal audits, analysis, and safety records
- With your permission, for marketing and promotional updates
Data Sharing
We do not sell or rent your information. However, we may share your data:
- With affiliated services (e.g., Miracle Experience Balloon Safaris, Zanzibar Submarine Tours, and Tanzanite Experience) for coordinated experiences.
- With airport and aviation authorities as required by law.
- With verified third-party service providers for operations, payment, or logistics.
Data Security
- Your information is stored on secure servers.
- We use industry-standard encryption for online payments and forms.
- Access to data is limited to authorized personnel only.
Cookies & Analytics
Our website uses cookies to:
- Enhance browsing experience
- Track site usage for improvement
- Customize your experience and preferences
You can adjust your cookie preferences in your browser settings.
Your Rights
You may request:
- Access to the data we hold about you.
- Correction or deletion of inaccurate details.
- Opt-out from marketing communications at any time.
For any privacy-related concerns or requests, email us at fly@miracleair.tz
Policy Updates
We may update this policy from time to time. Any significant changes will be communicated on our website.
